Frequently asked questions

Shipping

How much is shipping?


We do our best to keep shipping costs to a minimum with a $12 flat rate within Ontario. Additional shipping charges may apply for out of province shipments. This does not apply to the shipment of rods, which is $25 flat rate (please see below under Fishing Rods.)




Can I pick up my order instead of having it shipped?


In short, no. We do not have a store front (yet) and we cannot meet in Simcoe County at any given time. As much as we love our customers and supporters, our time frame simply does not allow for pick up's/personal deliveries- on the ice or otherwise. As our support grows, we grow and hope to in the near future open a store so we can accommodate as many dedicated angler's as we can.




Does the store ship to the USA?


We sure do, eh! A flat rate of $25 applies to all US orders. This does not apply to the shipment of rods.




How long after I place my order does it ship?


We strive to get your products to you as quickly as possible. We guarantee and turnaround of 1-3 days (not including holidays and weekends) and a shipping time of 3-5 days (not including holidays and weekends).




How can I track my shipment?


Once your order has been shipped, you will be emailed a tracking number. In cases where you have ordered a fishing rod in addition to other products, you will receive 2 tracking numbers. We do our best to follow up with emails of our own containing your tracking number, but depending on the intake of orders, we are not always able.




Does shipping change depending on the amount of items I order?


No, it is a flat rate. Whether you order 1 Goby Flava scent or 15 different Drifters, the cost stays the same.




More about shipping Fishing Rods


- Rods are personally inspected and carefully packaged in a secure tube for shipping. - When placing an order for a rod in addition to other products, 2 parcels will be sent out and you will receive
- 2 separate tracking numbers for the same order. - Rods are a flat rate of $25 within Ontario. This includes the product order package. - Please wait patiently if one package arrives before the other. While they are shipped at the same time, we have no control over how the order is processed during shipping.




I ordered a rod and product. I received one but not the other, what’s going on?


When you place a product order containing a rod, everything will go out together. However, the rod is shipped in a secure shipping tube. Sometimes one arrives before the other, given that the rod is considered a “specialty” ship, sometimes they get left off the truck. We ask that you sit tight and if the other part of your package hasn’t arrived within 2 business days, please contact us so we can find it for you.




What if Canada Post loses my package?


That sucks. CTS is not responsible for lossed or damaged packages. We take our time to securely ship your order, the rest is out of our hands.





Orders

Will I get a notification when my order is received?


Yes, you will get an automated email to let you know we have received it. If you don't receive it, please check your junk/spam folder.




Is there a physical store I can shop at?


Not at this time, no.




Are there any stores that carry your exclusive products?


Not at this point and probably not in the future. We believe in keeping things locally owned and operated.




I forgot an item(s) and want to add it to my shipment, what do I do?


The best thing would be to contact us if it is during business hours. We can provide you with a one time use code that you can use on your cart to eliminate the shipping for the additional order. This would be ideal. If you are unable to contact us, please place the second order and we will refund your shipping costs for the additional order. Please still shoot us an email so we know to look out for both orders.





Returns/ Exchanges

I didn't get what I ordered, what do I do?


Contact us @ info@canadiantacklestore.com and we will help to correct the situation. We do our very best to be diligent, but humans do make errors.




I orderd the wrong size/colour etc. Can I exchange?


We want you to have the best experience so contact us and we will do what we can to see if we can find a solution. Return shipping will be up to the customer.




Can I return an item?


We will accept any unused and unopened item for a full credit within 30 days of purchase. Return postage is the responsibility of the purchaser unless otherwise discussed. Returns must be unopened, unused and in its original package to be approved for a refund. Used items, sale items, and clearnce items do not qualify for return.




Is my rod under warrenty?


Abosultely. We offer a one year replacement warrenty on our Seabass Outdoors rods. On the increadibly rare occasion your rod breaks please contact us to arrange for a replacement.





All

What lure and/or product did Seabass use in his latest video?


Seb tries to make sure that links to the product are put within the video description.




I didn't get what I ordered, what do I do?


Contact us @ info@canadiantacklestore.com and we will help to correct the situation. We do our very best to be diligent, but humans do make errors.




I orderd the wrong size/colour etc. Can I exchange?


We want you to have the best experience so contact us and we will do what we can to see if we can find a solution. Return shipping will be up to the customer.




Can I return an item?


We will accept any unused and unopened item for a full credit within 30 days of purchase. Return postage is the responsibility of the purchaser unless otherwise discussed. Returns must be unopened, unused and in its original package to be approved for a refund. Used items, sale items, and clearnce items do not qualify for return.




Is my rod under warrenty?


Abosultely. We offer a one year replacement warrenty on our Seabass Outdoors rods. On the increadibly rare occasion your rod breaks please contact us to arrange for a replacement.




Is there a physical store I can shop at?


Not at this time, no.




Are there any stores that carry your exclusive products?


Not at this point and probably not in the future. We believe in keeping things locally owned and operated.




Will I get a notification when my order is received?


Yes, you will get an automated email to let you know we have received it. If you don't receive it, please check your junk/spam folder.




I forgot an item(s) and want to add it to my shipment, what do I do?


The best thing would be to contact us if it is during business hours. We can provide you with a one time use code that you can use on your cart to eliminate the shipping for the additional order. This would be ideal. If you are unable to contact us, please place the second order and we will refund your shipping costs for the additional order. Please still shoot us an email so we know to look out for both orders.




How much is shipping?


We do our best to keep shipping costs to a minimum with a $12 flat rate within Ontario. Additional shipping charges may apply for out of province shipments. This does not apply to the shipment of rods, which is $25 flat rate (please see below under Fishing Rods.)




Can I pick up my order instead of having it shipped?


In short, no. We do not have a store front (yet) and we cannot meet in Simcoe County at any given time. As much as we love our customers and supporters, our time frame simply does not allow for pick up's/personal deliveries- on the ice or otherwise. As our support grows, we grow and hope to in the near future open a store so we can accommodate as many dedicated angler's as we can.




Does the store ship to the USA?


We sure do, eh! A flat rate of $25 applies to all US orders. This does not apply to the shipment of rods.




How can I track my shipment?


Once your order has been shipped, you will be emailed a tracking number. In cases where you have ordered a fishing rod in addition to other products, you will receive 2 tracking numbers. We do our best to follow up with emails of our own containing your tracking number, but depending on the intake of orders, we are not always able.




How long after I place my order does it ship?


We strive to get your products to you as quickly as possible. We guarantee and turnaround of 1-3 days (not including holidays and weekends) and a shipping time of 3-5 days (not including holidays and weekends).




Does shipping change depending on the amount of items I order?


No, it is a flat rate. Whether you order 1 Goby Flava scent or 15 different Drifters, the cost stays the same.




I ordered a rod and product. I received one but not the other, what’s going on?


When you place a product order containing a rod, everything will go out together. However, the rod is shipped in a secure shipping tube. Sometimes one arrives before the other, given that the rod is considered a “specialty” ship, sometimes they get left off the truck. We ask that you sit tight and if the other part of your package hasn’t arrived within 2 business days, please contact us so we can find it for you.




About shipping Fishing Rods


- Rods are personally inspected and carefully packaged in a secure tube for shipping. - When placing an order for a rod in addition to other products, 2 parcels will be sent out and you will receive
- 2 separate tracking numbers for the same order. - Rods are a flat rate of $25 within Ontario. This includes the product order package. - Please wait patiently if one package arrives before the other. While they are shipped at the same time, we have no control over how the order is processed during shipping.




What if Canada Post loses my package?


That sucks. CTS is not responsible for lossed or damaged packages. We take our time to securely ship your order, the rest is out of our hands.




The site won’t let me place my order, what do I do?


We have found that the site seems to react different to different browsers. We have had most success with Chrome or Safari. If the problem persists please contact us at info@canadiantacklestore.com and we will assist you.





Troubleshooting

The site won’t let me place my order, what do I do?


We have found that the site seems to react different to different browsers. We have had most success with Chrome or Safari. If the problem persists please contact us at info@canadiantacklestore.com and we will assist you.





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